Dear Josh,

I LOVE THIS WEBSITE!!! We just sent off our first claims to MC for our DM shoes. THANK YOU SO MUCH to you, Shannon, Azizi, and Nicole for helping us get online with DMERC!!!!! :)

Melissa Lockwood

Dear Gloria, Josh, Rich and Safe Step Staff:

I wanted to take a moment to let you know how much I have appreciated all of the help I have received over the past several years in pursuit of a DME provider number and getting launched with a diabetic shoe program. Gloria: you have been amazing and very supportive throughout all the obstacles I encountered. I can't thank you enough for your assistance and encouragement. I appreciate all the time you took to walk me through all the various steps of the process even when it was after hours. Josh and Rich: I congratulate you and applaud your vision and development of the website and online resources that are amazing. What a great product!! Safe Step Staff: Thank you for answering all of my questions and providing the appropriate documentation. I look forward to working closely with all of you as my business continues to grow. It is nice to know great people are behind our efforts!

Sincerely,

Jeanna Polonchek, Ed.D., LATC, CSCS, OT-SC, CPED
CEO Sole Remedy, LLC

Dear Josh

Hi, hope all is well. I'm sure you hear your share of complaints, so I wanted to take the time to forward some compliments. After weeks of frustrating phone calls to the NSC, Tim facilitated my address change which should finally resolve the problems I have been having. His service and attitude have been outstanding and I wanted you to know. Thanks.

Ernest Isaacson, DPM
NYC

Dear Charlene,

I wanted to write you to send a thank you your way. Since I have worked with Kitsap Podiatry since 2006, you have been extremely helpful to me in so many ways. When I have a problem you always try to find the answer and you get back to me promptly. You are always pleasant to me on the phone. I know I can always count on you to give me information on where I can find a service, if it is a service your company does not provide. You have always great shoe recommendations for me if I am not sure of what shoes would be best for a patient. You have done all these things and more! I just wanted to take a minute and extend a thanks to you for all your extra effort that you put into servicing our practice.

Zack @ Dr Paul Aufderheides in WA
Kitsay Foot Clinic
Silverdale, WA
June 19, 2009

Dear SafeStep,

A few weeks ago I had a chance to send my gratitude to Charlene for her great service with our office. Now, I would like to thank Tim for his customer service. In the last couple years of working for Kitsap Podiatry, I have had the chance to speak and work with Tim to size, fit, and/or return shoes. He has mostly hepled with return orders and foam impressions. Every time I have a question, he is there to answer it. If he is not sure about the answer, he will give me his best educated guess, find out the answer, and return my call prompyly. He has always been very respectful on the phone and has a great sense of humor. He has helped make our patient flow in the office a little easier because we are able to get patients their shoes and insoles in a more timely manner. Thank you Tim for all your assistance and efficiency.

Sincerely,
Zach, CMA Kitsap Podiatry
Dr. Paul Aufderheide
Silverdale, WA
7/23/09

Re: Mr. Tim Kizavul

Dear Josh,

Just wanted to let you know how satisfied I am with Tim. I was getting very frustrated with the paper work involved in obtaining shoes for my Diabetic Patients under this Medicare shoe program. There was a point when you visited me in my office in Brick, N.J. where I did not get paid for almost a year. Tim was instrumental in getting my paper work for the DME straightened out. I was finally able to get paid. He went the extra mile and helped me with an outline to make it easier for me to go through the process of this Diabetic shoe program with Medicare. As a result, I am becoming more confident in ordering these shoes. I recommend Tim without hesitation for the great job he has done to help me work through this program.

Sincerely,
Dr. Stanley J. Szaniawski
Podiatrist
74 Brick Blvd. STE 104
Brick, NJ 08723
July 24, 2009

Dear Ms. G,

No words could show my appreciation for your tenacity and effectiveness. You're always courteous and fun. Please keep up the tremendous work.

Sincerely,

Dr. Guerin

"I am writing to you to commend you on a particular employee. I have been in practice for 15 years, and have dealt with many supply companies. I have never had the courteous, genuine and incredibly supportive experience that I have had with Tim.

There was a problem with my NPI crosswalk due to the fact that I changed my TAX ID number. I had 12 outstanding claims that were not being paid because my old TAX ID number had been deactivated. I had called Medicare and after transferring me to 3 different departments, they told me they did not know how to solve my problem.

Tim was outstanding in his tireless efforts and brilliant ideas to figure out how to make certain that my claims were paid. He spoke to people both at the NPI registry and Medicare numerous times, and came up with an idea that ultimately led to payment of my claims. He always followed up and let me know at every step of the way what the progress was.

I was ready to give up, but Tim handled all the legwork and hours of phone calls that were necessary to deal with this particular problem.

He is always professional, extremely knowledgeable, and very resourceful. I am eternally grateful to Tim and eternally loyal to SafeStep!

Sincerely, "

Lauren A. Schwartz, D.P.M.

"Just a quick note to let you know how much I appreciate what Gloria Krouch has done for me concerning a billing problem I had with DM shoes. I had changed addresses recently, and moved into my new office building. Unfortunately, there was a problem with either CMS or the NPI people not realizing I had changed addresses even though I filled out the appropriate paperwork.

It was through Gloria's intervention that things got straightened out and payments started rolling in. Gloria knows the regulations better than the folks at CMS and NPI, and was able to wade through all the bureaucratic red tape and get everything resolved for me. Without her efforts, I would be out a great deal of money.

You have a very valuable employee in Gloria, one who knows how to get the job done and is willing to go the extra mile to get the desired results for your customers.

Thank you to Gloria and Safe Step for helping me with this problem.

Sincerely, "

Richard L. Rauch, DP M

"One of our biggest concerns with providing therapeutic shoes and insoles to our patients was the potential extra work and time required for the doctors and staff in our practice SafeStep has streamlined every process and made their program very user friendly. Our patient’s satisfaction with use of their shoes is outstanding."

Hal Ornstein, DPM, FACFAS
Howell, New Jersey
www.footdoctorsnj.com
Chairman, American Academy of Podiatric Practice Management

"We have had a very successful partnership between the Richie Brace(R) lab partners and Safe Step. From the beginning, Safe Step has led the industry in providing on-line billing to Medicare for Therapeutic Shoes and Ankle Foot Orthoses. The Safe Step site is the most user friendly and technically simple billing service I have ever seen. It is a pleasure to refer our Richie Brace customers to Safe Step where I know they will recieve professional consultation, seamless submission of claims, and prompt payment without fear of lengthy delays due to lack of proper documentation."

Douglas Richie D.P.M.
Founder and CEO, Richie Brace Systems

"I have been ordering shoes from Safe Step for about 3 years and it has been so wonderful. The shoes come quickly after I order. Safe step takes care of the billing to Medicare. There have been very few problems and even they were resolved in a timely and very professional manner by Josh White and the employees of SafeStep."

Donna Hart
Financial Manager
Advanced family Foot Care
Oak Ridge, TN

"I would say from personal experience that the assistance I received from Safestep(Josh White and his wonderful staff) was invaluable. They are experts at what they do and are extremely courteous, to a fault.Of all the DME suppliers I looked into, Safestep was the only one that did not charge for claim submissions.Also, their pricing is significantly lower than most of the others.Could I have filled out the DME by myself ?Sure, but it was a lot easier with Safesteps help, aaaannd it was free! Could I submit the claims for the shoes dispensed ? Sure, but they do it in a timely fashion, it relieves your staff of extra work, aaaand it's free! All in all, I highly recommend Safestep for your DME needs."

Herbert P. Rosen, DPM
Baltimore, MD

"Dear Dr. White
First of all my congrats on your wonderful concept. I have had my D.M.E. provider since 1999,but had never been able to get my ordering and billing organized as I do with SafeStep. I am interested in adding AFO dispensing to my practice and was wondering how to best start with regards to casting and ordering. I really have no practical experience in this other than in my school days. Any suggestions?"

Ricardo Reyes
Hialeah, FL

"I just wanted to drop a line and let you know how much Safestep has helped my practice and my Diabetic patients. I have ordered and dispensed hundreds of pairs of shoes and the process is so simple! The web site allows me to order and track patients easily and then recall them each year without any hassle. The real plus to your service is the free billing and the low cost of your products. That has saved me many dollars that would have gone to my billing service or to another company with more expensive products. That's key in this era of lower reimbursements.
I also appreciate the fact that you and your staff are always available to help.
There isn't another company that can match the all around positive service that you and your staff have provided. I can't imagine why all Podiatrists aren't using your company for Diabetic shoes. "

Thanks,

Marc A. Katz, DPM
Tampa, FL

"Dear Josh,
I have been a client of SafeStep for approximately two years and have always found the staff to be friendly, responsive and extremely competent in resolving any issues I had regarding my shoe orders.
The new visual materials provided by SafeStep showing the different shoes available are of excellent quality and very helpful in demonstrating the choices of shoes to our diabetic patients."

Robert E. Sherman, D.P.M.
Stratford, CT

I highly recommend Safestep. Dr. Josh White and staff provide the highest quality service. Everything is online and very easy. If you have any questions someone in the office will answer it via phone or e-mail. If no one in the office has the answer you can usually reach Dr. White and ask him yourself. I have never had a problem with billing, returns or credits. I can't imagine why anyone would want to deal with a large impersonal orthotic lab to fill shoe or AFO orders. You will not find a better company than Safestep to work with.

Lionel G. Hausman, DPM
New York, NY

Josh White has really aided in helping our patients by having many styles and varieties of the diabetic therapeutic shoes available. We have many satisfied repeat diabetic patients that understand the importance of preventing costly foot infections and thanks to SafeStep are doing quite well in prevention.............

Steven Melek, DPM
Logan, WV